From the Book - Regular Print
I. Building the foundation
1. What is nonverbal communication?
Different aspects of nonverbal communication
How to use this information
2. What is social engineering?
The three basic forms of social engineering
When the phone is more dangerous than malware
I am not the social engineer you are looking for
Using social engineering skills
II. Decoding the language of the body
3. Understanding the language of the hands
Communicating with your hands
High-confidence and stress hand displays
Getting a handle on the hands
4. The torso, legs, and feet
5. The science behind the face
Perfect practice makes perfect
6. Understanding nonverbal displays of comfort and discomfort
Self-comforting and head tilts
III. Deciphering the science
7. The human emotional processor
How the amygdala processes information
Reading other people's expressions
Your own emotional content
Using amygdala hijacking as asocial engineer
8. The nonverbal side of elicitation
Artificial time constraints
Sympathy/assistance themes
Ask how, when, and why questions
Conversational signals of emotions
Breaking down conversational signals
Nonverbal conversational signals
Conversational signals as a social engineer
IV. Putting it all together
9. Nonverbal communication and the social engineer human being
Applying this information as a professional social engineer
Using this book to defend
Becoming a critical thinker.