Aaron Schmidt
Author
Publisher
ALA Editions, an imprint of the American Library Association
Pub. Date
2014.
Language
English
Description
Useful, usable, desirable, like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this primer, user experience (UX) librarians Schmidt and Etches identify 19 touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance...
Author
Series
Tech set volume 18
Publisher
ALA TechSource, an imprint of the American Library Association
Pub. Date
2012
Language
English